We take great pride in creating each print as a custom-made masterpiece, specifically tailored to your preferences, and printed just for you. Due to the print being created just for you, we are unable to accept returns or offer refunds unless there is damage, defect, or an error in your order.

If your items arrive damaged, defective, or not as you've ordered, please reach out to us at hello@thegreenertwo.com within 24 hours of delivery. We kindly request photo verification of the issue, and rest assured, we will promptly send you a replacement at no additional cost.

In the unlikely event of a return, it is essential to adhere to the following guidelines. All returns must be initiated within 14 days of receiving your order. Please note that the buyer assumes sole responsibility for the shipping costs associated with returning an item, and these costs are non-refundable. To qualify for a return, the items must be returned in their original condition and packaging. We strongly emphasize the importance of preserving the original packaging, as it is required for a successful return. For added security, we highly recommend utilizing a trackable shipping service or considering the purchase of insurance when returning items to us. It is imperative that the returned item reaches us safely, as failure to receive the returned item will prevent us from issuing a refund or facilitating an exchange. We genuinely appreciate your understanding and cooperation throughout this process.

If you're an international customer, please reach out to us via email at hello@thegreenertwo.com, and we'll do our best to accommodate your request.

Shipping Costs:

For our amazing customers in Australia, we have the following shipping costs available:

• Standard postage: A flat rate of $15.

• Express postage: A flat rate of $25.

Processing and Printing Time:

Please keep in mind that our trusted printers handle both the shipping and printing process. They take immense pride in meticulously handling your order with the utmost care and attention to detail. Processing and printing typically take around 9 days.

It's essential to note that delivery times and print production times are separate!

Estimating Delivery Time:

To determine the estimated delivery time for your order, we recommend using the Australia Post delivery calculator. Simply visit the following link: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Here's how it works:

1. In the "From" section, enter the postcode 2609 to indicate our printers' location in Canberra.

2. In the "To" section, input your delivery postcode.

3. Click "Go" to calculate the estimated postage time.

4. You will see options for express post and parcel post. Click on "View Delivery Times" for your preferred postage choice.

Overall Processing, Printing and Delivery Time:

To calculate the overall delivery time for your order, simply add the processing and printing time (9 days) to the estimated postage time obtained from the Australia Post calculator. This will give you a good estimate of when you can expect your prints to arrive at your doorstep.

Packaging and Handling:

To ensure the safe arrival of your precious prints, our printer utilizes protective backing boards and plastic sleeves for prints up to A2 size. For larger prints, they will be delicately rolled for shipping. When unrolling, we kindly ask you to exercise caution to prevent any potential damage. Alternatively, you can always entrust the unrolling process to a professional framer.

Our printers take great pride in meticulously packaging your order. However, in the unlikely event of any damage or defects, please notify us within 24 hours of delivery and provide photo verification. We'll be more than happy to promptly send you a replacement at no additional cost. For more detailed information, please refer to our Returns Policy in the Terms & Conditions.

Shipping Address and Responsibility:

Please ensure that the shipping address you provide during checkout is accurate and complete. We cannot be held responsible for lost items or delays caused by incorrect or incomplete shipping information. Please double-check your address before submitting your order to avoid any issues.

If you have any questions or concerns about shipping or handling, we're just an email away at hello@thegreenertwo.com.

Variations in Images:

Slight variations will occur in the prints you receive, depending on the specific size and border style you have chosen. These variations are a result of our commitment to tailor the prints to your individual preferences. While we strive to maintain the integrity of the artwork, minor adjustments in composition, cropping, and edits may be made to ensure the best presentation. We appreciate your understanding and flexibility in this matter as we work diligently to provide you with a customized and exceptional product.

Colour Variations:

We kindly ask you to keep in mind that slight colour variations may occur in the final print. Each print is meticulously custom-made exclusively for you, and small adjustments in colour may occur during the finalization process. Additionally, please note that computer screens may display colours differently, making it impossible for us to guarantee that what you see on your screen precisely matches the final product. Rest assured, we make every effort to ensure the colours in the final print are as accurate as possible, but minimal variations may arise. We genuinely appreciate your understanding in this matter.

Quality Assurance

If the print we create for you doesn't meet our quality standards when it comes out of the printer—determined by us or our printing partners—you have the option to pick a different one or receive a full refund. This is more likely with larger prints or new designs. Our primary aim is to provide you with top-notch products, so if a print falls short of quality during the printing process, we won't send it to you. Instead, you can choose between a refund or selecting another print.

Copyright:

All the artwork created by The Greener Two / Lily (Mercieca) and Hayden Greener, is protected by copyright and remains our intellectual and creative property. Any distribution, printing, or copying of our artwork without our explicit permission is strictly prohibited.

We are Human:

We kindly ask for your understanding and kindness when engaging with us and our dedicated printing team. While we strive for perfection, we acknowledge that we are human, and occasionally, mistakes can happen. We genuinely appreciate your patience and support as we work diligently to provide you with the best possible service and products.

We are Here For You:

We wholeheartedly believe in going above and beyond to serve our valued customers. Your satisfaction is our top priority, and we are committed to making things right should any issues arise with your purchase. If for any reason you are dissatisfied, please reach out to us, and we will go the extra mile to resolve the matter to your utmost satisfaction. Your kindness, understanding, and continued support mean the world to us as we strive to deliver an exceptional experience.